We all know of expedia and tripadvisor for hotels. Nothing and no one beats Hotel Mode
www.hotelmode.com
John and Simone are your personal travel agents when you deal with them. We are all tempted by the hotel deals we see online, on Groupon or RueLaLa. I talked to John one day about my favorite location, Canyon Ranch in Miami. Asked what I paid per night and assured him, "I got a deal on RueLaLa." He said, "I have that deal (or better) every day."
I checked his website and he is right. Check out his site for hotel deals.
On January 16th, 2014 we made a hotel reservation with hotelmode.com. The reservation was for the Paris hotel in Las Vegas, NV. The reservation was for a stay scheduled from May 5th to May 9th, 2014. I called the hotel to confirm the reservation prior to our arrival. When I arrived at the hotel I was told that the reservation had been canceled. When I asked why the hotel could not tell me why but they recommended that I contact hotelmode.com directly because that's where I made the reservation. I called several times a day and spoke to multiple people including Sophia and Suzanne both of which told me that I need to speak to the owner / manager Jennifer. Never once had hotelmode.com initiated a phone call with me - they never returned my calls and I had to chase them throughout my stay while attending a conference. The Paris hotel let us stay there but at regular rack rates which were significantly higher. Eventually I spoke to Jennifer about this (took 3-4 days to get a hold of her). She promised me that she will refund the money we paid ($604.12) via a reverse credit card transaction and send us a check for the difference we paid to the hotel in the sum of $323.24. She said that she would mail that check to us - it's been over 2 weeks and we have yet to receive the check. I keep on calling on a daily basis - if someone does pick up the phone they are rude and basically nobody calls me back including Jennifer - I have not heard from her since. I have an email from her which was written on May 9th, 2014 saying that she would send us the check for $323.24. This is not how a professional travel agency should handle itself. Not returning phone calls, not taking care of its customers, not committing to its obligations and so forth - just a terrible experience overall!!!
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